Legal Compliance Guarantee and Defective Products
All products sold on the site www.monilimicucci.it are covered by the legal guarantee of conformity provided for in Article. 128-135 of the Consumer Code ( “Guarantee Law”) (D. Lgs. n. 206/2005), this guarantee is reserved for consumers (users).
The images and colors of the products published on the website may differ from the actual ones due to the local settings of the systems and / or tools used for their display. MONILI is not responsible for the mismatch between the product published on the site and the one ordered, in the event that the mismatch derives from errors in the description attributable to the supplier and of which MONILI was not aware and could not be using normal diligence.
MONILI is liable to the user for any lack of conformity existing at the time of delivery of the product. The defect must be reported to MONILI, under penalty of voiding the warranty, within two months from the date on which it was discovered, by sending an e-mail to the following address: email@example.com.
In case of lack of conformity of the products purchased with respect to publication on the website, the user has the right to repair or replace the product, without any additional charge, where this is possible in relation to the number of products still available and unless replacement or repair is not excessively expensive for MONILI in relation to the value of the asset and in the absence of a lack of conformity. Alternatively, the user has the right to terminate the contract or reduce the price.
In order to take advantage of the Legal Compliance Guarantee, the user must provide proof of the date of purchase and the actual delivery of the goods. Products repaired, modified or in any way altered by the user are excluded from the legal guarantee.
The products purchased on the website are subject to the discipline on the sale of consumer goods.
Right of withdrawal
The user has the right to exercise the right of withdrawal pursuant to art. 64 of Legislative Decree n. 206/2005. In particular, the user has the right to withdraw from any contract concluded with MONILI, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days starting from the receipt of the products purchased on our website (as foreseen by the Directive 2011/83 / EU and by Legislative Decree No. 21 of 21st February 2014).
If the user intends to exercise his right of withdrawal, he can send us an e-mail to: firstname.lastname@example.org , indicating his data (name, surname, address, and- mail), product purchased and identification number of the purchase order, within 14 days of receipt of the products purchased on the website, data to obtain the crediting if they are different from those indicated in the purchase process. Also in this case, we will send the user a confirmation e-mail, which he will have to print and insert in the product package to send back to us.
We remind you that, pursuant to Legislative Decree no. 206/2005, the deadline is met if the user returns the products before the expiry of the fourteen-day period.
Sending everything to: MI.CAR. S.r.l.s. via Traversa Ferrovia, 12 - 80036 - Palma Campania (NA) - Italy.
If the right of withdrawal is exercised by the user in accordance with the provisions contained in this clause and in the manner prescribed on the How to Return page, MONILI is obliged to reimburse the amounts paid by the user. In particular, MONILI will proceed free of charge with the transmission of the re-credit order relating to the cost of the goods shipped including the shipping costs incurred for the purchase, within 14 (fourteen) days from the date on which it became aware of the exercise of the right to withdrawal. In any case, MONILI reserves the right to suspend the refund until receipt of the returned product and to check that it is intact in all its parts.
The repayment operation will be carried out through the credit card issuer of the credit card used for the payment, or by crediting the sum to the bank account indicated by the user.
MONILI reserves the right to refuse products that are damaged or that are used, washed or altered in any way. MONILI reserves the right to reject any product returned in ways other than those specified above. If the return will not be accepted, we will contact the user and inform him of the reasons.
Pursuant to art. 55 of the Consumer Code D. lgs. n. 206/2005 we hereby inform you that the user will not be able to exercise the right of withdrawal in case of purchase of personalized products.