In this section you will find our answers to your most frequently asked questions about orders, shipments, purchases and deliveries, about registering on the site and about all the services that MI.CAR. Srls (hereinafter always indicated with our brand, registered in Italy and Europe, MONILI by Micucci) offers you. If you need further assistance, remember that you can always contact our Customer Service at: email@example.com
How do you search for a product?
You can browse the product catalog by following the main menu of the site. The free search form, located at the top right of the interface, allows you to perform a text search on the entire product catalog based on the name and code of the product itself.
How can I buy it?
Once you find a product of your liking, click on it to access the relevant product sheet and you will see in detail all the relevant information on the article itself. To add it to your cart, click on the "Add to cart" button. You will be automatically redirected to the first page of the cart, where you can decide whether to complete the purchase or whether to continue shopping looking for other items. If you decide to continue your purchases, while browsing you will continue to see the total number of products you have decided so far in the 'cart' (image of a stylized bag at the top right of the interface) while browsing. to buy. After shopping, to proceed with the order, click on "Proceed" inside the cart. If you want to complete the purchase immediately, if you are a registered user log in or register on the site if you have not already done so. You can complete the purchase even without registration. You will be asked to choose a shipping and billing address, you will be offered to choose from the payment methods available in your country. MONILI by Micucci reminds you that the payment is completely secure, as the credit card data is protected from unauthorized access by means of the encrypted transfer of SSL data ('Secure Socket Layer'), not accessible to third parties. Finally, having made the appropriate checks on your transaction, the information about your order will be sent to www.monilimicucci.it and a thank you message will inform you that your purchase has been successfully completed.
Up to how many products can I buy?
You can buy up to a maximum of 10 products per single order.
Does filling the cart force me to purchase?
Not at all. You can do all the tests you want and then decide not to conclude your order despite having put products in the cart.
What is the "promotional code" and how does it work?
The 'promotional code' is a discount voucher that is provided to you to take advantage of special promotions. The conditions for obtaining this code will be communicated to you via a special newsletter on the occasion of particular events. If you have one, all you have to do is enter the code in the field that you can find on the order conclusion page: the discount will be calculated and displayed automatically.
When does the purchase process end?
After entering the data necessary for payment you will be directed to the purchase confirmation page, containing the number and date of the order. A thank you message in the center of the page will inform you that the purchase procedure has been completed correctly. Finally, you will receive an e-mail containing the details of the order you have placed and the confirmation that it has been correctly received.
Can I place an order in a country other than the destination country?
Unfortunately, it is not possible to order in one country and request that the product be shipped to another.
What does the word "pending payment" mean in the order history?
The wording "pending payment", within the order history, refers to orders not completed, this wording is only indicative because these orders can neither be confirmed nor canceled. If you want to buy the products in pending orders, you need to create a new order.
Once the order has been confirmed in all its steps, it will no longer be possible to cancel it, but you can exercise the right of withdrawal within fourteen days of receiving the package. MONILI by Micucci reserves the right to cancel the order in the event that it is not possible to verify the correctness of the information regarding the shipping address and billing information. The MONILI by Micucci also has the right to cancel an order that we consider the resale by the buyer to have. In case of cancellation by MONILI by Micucci, you will obviously not be charged any costs.
In which countries is it possible to ship the order?
Shipping can only take place in the same country where the order was made, and our products always and only leave from Italy.
How long will it take for my order to arrive?
The order will be processed within 24-48 hours after its receipt by MONILI by Micucci. MONILI by Micucci is committed to making sure that you receive your order within 15 working days of order confirmation and payment (estimated times in most European countries). Please remember that delivery times may be delayed in the case of holidays. Carriers do not deliver on 25/12, 26/12, 01/01 and on weekends. For the Russian Federation and non-European countries, delivery times are estimated at 21 working days.
How much are the shipping costs?
Shipping costs depend on the place of delivery and correspond to the rates of our DHL express courier. They are always indicated during the order phase, with a specific cost item within the order made by the customer. For orders with a total amount exceeding 10.000 (ten thousand/00) Euros, shipping is free worldwide. Customs duties (where present) are always paid by the recipient / customer.
Can I request that the purchase be sent to an address different from mine?
It is possible to ship to an address different from that of the order holder, provided that this is located within the same country in which the order was completed. Register on www.monilimicucci.it, through the "My MONILI by Micucci" button at the top right of the homepage (CREATE AN ACCOUNT) and enter the further address in your profile. Or, if you are an already registered user, simply always access the "LOGIN" button with your user and password and in the "Address management" section, visible in the menu at the top above the wording My Dashboard, add the new shipping address. at the time of purchase you will be asked to choose which of the profile addresses to send to and you can opt for the one you prefer. It is also possible to enter a new shipping address during the purchase process.
Is it possible to indicate a specific day and / or time for delivery?
It is not possible to specify a day and / or time for delivery. All shipments are made by courier which makes deliveries throughout the day according to its own organizational logic and on which MONILI by Micucci has no intervention power. You will therefore have to indicate a shipping address where someone is always present to collect the package. If there is not always a person at your home who can sign the delivery receipt, we recommend that you indicate a different shipping address, for example a house with a concierge, an office, etc.
What should I do if the courier did not find anyone at the time of delivery?
The courier tries 2 deliveries. Once the 2 delivery attempts have been exhausted, the shipment will be put in storage at the warehouse of the DHL courier, for a maximum period of 10 days. Within this time frame, you can contact DHL Customer Service at the number indicated on the transit notice, left by the courier in your absence and provide the instructions for a new delivery or, alternatively, communicate that you will collect the package yourself at the DHL reception closest to you.
What can I do if my order doesn't arrive?
If the purchased items have not been delivered to you within the period specified above, you can check the status of your orders by simply logging into your Account. Through the "LOGIN" button located at the top right of the home page, you can enter the "My MONILI by Micucci" section and under the "Order history" item you will receive all the information you want. Remember, however, that our customer service is at your disposal to check the situation through the competent delivery company.
How can I check the shipping status of my order?
You can check the shipping status of your order from the day after it is sent. Once sent, you will automatically receive an email with all the information you need to track your order, including the direct link to the DHL portal for immediate verification of the delivery status.
How to request the inclusion of the VAT number in the invoice, for Italian users?
Contact the Customer Service at: firstname.lastname@example.org as soon as the order has been placed, indicating the following data: company name, VAT number and address of the company you wish to insert, PEC and / or RECIPIENT CODE and C.F.
How to request the inclusion of the VAT number in the invoice for foreign users?
Contact the Customer Service at: email@example.com as soon as the order has been made, indicating the following data: company name, VAT number (if any) and address of the company you wish to insert.
What forms of payment are accepted?
The payment of your online purchase can be made exclusively by bank transfer, VISA credit card, American Express or Mastercard or through the Paypal system.
When will the amount be charged to my credit card?
The amount relating to your order will be charged to the credit card at the time of shipment.
Can I request an invoice?
The invoice for your order will be sent to you by contacting the Customer Service (firstname.lastname@example.org) as soon as you receive confirmation of your order. The items of your orders are sent accompanied by a tax document.
Do the prices I see include VAT?
Our prices are already inclusive of VAT. In the invoice you will receive, however, the price and VAT will be separate.
Are my credit card details protected?
In order to guarantee maximum peace of mind, MONILI by Micucci uses a "secure payment" system: your credit card data is protected because it is communicated directly to the bank. They are then sent to the international authorization circuits by the bank, which return the outcome of the transaction and confirm whether the payment was successful. In this way, no person outside the credit institution that manages the payment (Banca SELLA or Paypal) can have access to your card data. In addition, protection is strengthened by the use of the most popular security system for data encryption, the SSL 3 (Secure Socket Layer) with 256 bit Triple Des algorithm, a security standard recognized on the network and issued by Verisign.
What happens to my personal data?
Can I return the product I purchased?
If you are not completely satisfied with your purchase, you can return the product as long as it is intact, has not been used and is complete with the original packaging and product tag. If you have placed an order online, you can return it in whole or in part (if the order includes more than one item and / or a number of pieces greater than one) within 30 days from the delivery of the package and the relative invoice amount you will be refunded for the returned product or products, excluding shipping costs.
Can I change the product I purchased?
Unfortunately, it is not possible to exchange the product you purchased online with another. You must complete the procedures to make the return and, at the same time, proceed with the other purchase on the online Shop. If a product has been purchased online, it is not possible to exchange it at one of our (possible) sales points.
How do I send the return of an item purchased online?
Please remember that the return can only be shipped from the country of origin of the order and that the product must be intact and equipped with the original packaging and product tag; must not have been used. If you purchased online, the methods for returning a product are as follows: download the return form and fill it out, selecting the items to be returned and the reason why the return is made. Use the packaging received to return the goods to the address of the MONILI by Micucci headquarters and make sure to close it properly. Only in the event that the original packaging is unusable, use a box equivalent in size and strength. Damaged products will not be accepted as returns, even if due to inadequate packaging and / or carriers. Once the return request has been entered, you will receive a confirmation from our customer service, only then can you proceed with the shipment. The transport costs of the return in case of simple return will not be refunded. Shipments by means other than indicated or paid by the recipient will not be accepted. It is not possible to change the item or items of the order with others.
Do I have to pay for the return of an item purchased online?
You will not have to bear any cost to return your purchase if it is defective: the return shipment and its return will be entirely borne by MONILI by Micucci.
When will an item purchased online be refunded for a return?
After we have received the returned item and verified the correctness of the return operations, we will send you an e-mail confirming acceptance of the return. Once the return has been approved, you will receive the amount in the same way you made the purchase. The currency of the refund depends on the credit card provider with which the payment is made, usually occurs within two bank statements. With Paypal, however, the refund usually takes place within a few days.
What guarantee does MONILI by Micucci offer on its products?
All original products bearing the "MONILI by Micucci" trademark are covered by the seller's two-year legal guarantee provided for in the Consumer Code (Legislative Decree No. 206 of 6 September 2005). The legal guarantee of conformity is provided for by the Consumer Code (articles 128 and following) and protects the consumer in the event of the purchase of defective products, which malfunction or do not respond to the use declared by the seller or for which that good is generally intended. Pursuant to article 129 of the Consumer Code, a product has a lack of conformity if it is not suitable for the use for which products of the same type are usually used, if it does not comply with the seller's description in terms of quality or performance, or if it does not have the usual qualities and performance of an asset of the same type, which the consumer can reasonably expect given the nature of the product. Only consumers, i.e. natural persons who have purchased a product for use that is not related to a commercial, business or professional activity, have the right to request the application of the legal guarantee pursuant to the Consumer Code. Therefore, invoices bearing the VAT number of a company or a professional do not entitle the rights under the legal guarantee. Pursuant to articles 128 to 135 of the Consumer Code, consumers have the right to the repair or replacement of the defective goods by the seller, without charge, unless the requested remedy is impossible or excessively expensive compared to the other. If replacement or repair are not possible, the consumer is still entitled to a reduction in the price or to have a sum back, commensurate with the value of the goods, against the return of the defective product to the seller. The consumer can assert his rights regarding the legal guarantee of conformity by contacting the seller of the goods directly, even if different from the manufacturer.
The legal guarantee lasts two years from the delivery of the goods and must be asserted by the consumer within two months from the discovery of the defect: this means that the consumer can request the seller of a product to apply the remedies of the legal guarantee for lack of conformity which occurred in the 24 months following the delivery of the product. The consumer must report the defect within 2 months of discovery, therefore, the proof of purchase must always be kept (tax receipt or receipt or sales invoice in the case of online purchase).
In the event that a consumer finds that a product bearing the "MONILI by Micucci" brand has a lack of conformity, he can contact the following e-mail address email@example.com. If the consumer has purchased the product on the site "www.monilimicucci.it", please follow the instructions below for returning the defective or non-compliant product.
Once we receive the report, our company will:
• examine the product to see if the problem is easy and immediate to resolve or if, on the contrary, there are clear causes for exclusion of the Legal Guarantee (eg expiry of the term of coverage, manifest presence of accidental damage or damage caused by the consumer);
• collect and manage information relating to the product and the customer for the purpose of managing assistance;
• send the product for the appropriate checks and for any repairs to the manufacturer or replace the product itself if the repair is impossible or excessively expensive;
• manage the product return logistics process.
If the lack of conformity is not found, we will communicate to the customer the estimate for any repair; the customer can decide whether or not to make the repair at his own expense. In this case, any transport costs will also be charged to the Customer.
What does the warranty not cover?
Although MONILI by Micucci products are made respecting rigorous quality standards and with the best quality materials, they are not indestructible. The warranty does not cover damage caused by mistreatment, accidents, abrasion, water, solvents, wear and tear and damage caused by carriers. The warranty does not cover incidental damages such as breakage or loss of the contents of a bag, loss of use or time or other similar expenses.
What should I do if I wish to have MONILI by Micucci repair an item that is not under warranty?
In the event that the product is not covered by the warranty, the repair can still be carried out, provided that the part to be replaced is available and paid. MONILI by Micucci will send the related cost estimate for approval. No extra-warranty repairs will take place without your prior consent.
How long does the repair take?
Repair times vary based on the quantity of goods to be treated and the nature of the intervention. Indicatively, the warranty repair is carried out within 40 days from the receipt of the article by MONILI by Micucci. On the other hand, as regards repairs not covered by the warranty, the repair work can only start when MONILI by Micucci has written approval of the quote that has been sent to the customer.
How to request spare parts?
To request spare parts you can contact our customer service who will be happy to provide you with clarifications and assistance.
What is the correct way to clean my MONILI by Micucci products?
For a correct cleaning and to make sure that your purchase is preserved over time, we suggest you follow these simple tips. For cleaning the fabric, we recommend using a sponge moistened with water and neutral soap. Do not apply soap or water directly on the product. Gently rub the fabric and then rinse with a clean damp sponge. Leather is a "living" material, therefore any small imperfections, points or veins represent a characteristic of the leather and guarantee the absence of covering substances of non-natural origin. To maintain the original characteristics of the leather unaltered over time, we recommend using only specific neutral wax-based fluid products for its cleaning, which do not contain solvents, petrol or alcohol. Use a small amount of product on a soft cloth, never directly on the skin and gently apply it on the affected part with small circular movements. Do not immerse the product in water. In case of contact with water, dry quickly by dabbing with a dry cotton cloth, without rubbing. Do not expose the product to direct heat sources. Do not iron. Remember that after repeated rubbing on clothes, the skin may release traces of color.
Why should I register?
Registration is not mandatory before purchase and it is not necessary to browse the site. It is also possible to make purchases without registration. Registration, however, allows you to access the My MONILI by Micucci section and its functions: possibility to see in real time the status of your online orders and the history, to save your shipping addresses and to modify them. MONILI by MIcucci also releases specific initiatives and promotions dedicated to registered users. Finally, if you decide to complete the subscription to "My MONILI by Micucci", you can enjoy the warranty extension from 24 to 36 months and access the private sales of the MONILI by Micucci temporary outlet.
What is "My MONILI by Micucci"?
"My MONILI by Micucci" is the section dedicated to registered users, where you can edit your personal data and save your address, check the status of your orders, access your order history and have access to specific initiatives and dedicated promotions.
How do I register?
To register click on the LOGIN | REGISTER button at the top right of the homepage, then follow the procedure by entering your data, confirming acceptance of the information on the processing of personal data and the general conditions of use, choose a username and password , which will be the personal access keys to the site and to your order data.
What should I do if I have lost my username and/or password?
In case you have lost or forgotten your access keys, enter "My MONILI by Micucci" through the "LOGIN | REGISTER" button at the top right of the homepage, click on "Forgot your Password?" and enter your e-mail address. In a few minutes you will receive an e-mail with a new password, randomly generated. The MONILI by Micucci shop stores passwords in an encrypted format, therefore no one, including the customer care service, has access to your personal password.
Can I change my username and / or password?
You can change your password at any time by clicking on the "LOGIN | REGISTER" button at the top right of the home page, so you will enter the "My MONILI by Micucci" section where you will find a menu, click on "Change password" . The username cannot be changed and corresponds to the e-mail address with which you registered.
Can registration data be changed and / or updated?
You can easily modify and / or update your registration data: click on the "LOG IN | REGISTER" button at the top right of the home page, you will then enter the "My MONILI by Micucci" section through the menu item "Modify personal data" then "Modify" and finally on "Modify data" at the bottom right to confirm.
Can I check my previous orders?
You can check your order history when you wish, click on the "LOG IN | REGISTER" button at the top right of the home page and enter "My MONILI by Micucci", select the "Order history" menu item at the top.
Is there a customer service dedicated to the online shop?
Our customer service will be happy to provide you with clarifications and assistance in all phases of online shopping and, subsequently, for all your needs.
How can I contact MONILI by Micucci customer service?
The MONILI by Micucci customer service is at your disposal from Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00 (CET). You can contact him at the number of whatsapp (messages only) that you find under the heading contacts (and at the top right of the hompage) or by sending an e-mail to the following address: firstname.lastname@example.org. The customer service replies in Italian and English.